At Harmony Furnishing, we are proud to offer a comprehensive five-years (5) warranty for the our Zipex.

1. Zipex blinds are expertly designed to offer varying levels of ventilation, catering to diverse preferences and needs. However, it’s important to note that while they enhance comfort by allowing airflow, these blinds are not entirely air or water-tight.

2. The choice of fabric is yours. We encourage you to consider your specific needs. Please be aware that:

• Light conditions inside your space post-installation can vary significantly based on factors like the sun’s direction, the time of day, and the size of the area.
  • While our blackout fabrics are designed to significantly reduce light penetration, a minimal degree of light seepage may still occur under certain conditions.
• The ability of the blinds to retain cool air depends on various elements such as air conditioner placement and power, room size, and balcony size.
• The amount of water that may seep through, particularly with non-waterproof fabrics, is influenced by wind strength, rain intensity, and other similar factors.

3. Minor imperfections in fabrics are natural. We will replace the fabric free of charge only if any scratch or dent is clearly visible from 2 meters away.

4. Fabric Replacement

• There may be slight visual differences in fabric replacements due to colour variations in different production batches.
• If the original fabric is discontinued, we reserve the right to replace it with a different fabric.

Repairs and Replacements

• Onsite servicing is covered for the first year. After this, charges apply for transportation, delivery, scaffolding, and labour.
• Harmony Furnishing reserves the right to replace defective parts with new or refurbished ones, that are similar in quality and functionality.
• Any replaced parts will be retained by us.

Limitations of Warranty

1. Normal wear and tear such as color fastness, minor fraying at edges, slight loosening or wear at pull chain (if applicable), and dust accumulation.
2. Usage aside from normal, proper and reasonable manner
3. Unauthorized disassembly, repair, alteration or modification being carried out. This includes, but is not limited to, changing structural components, using non-approved parts for repairs, or altering the system in a way that deviates from the product’s intended use and design as specified by Harmony Furnishing.
4. Misuse, abuse negligence or accident however caused to product
5. Improper testing, operation, maintenance, installation, or any alternation or modification of the product
6. By force majeure (lightning, floods, war, etc.)

Defect Reporting

Any defects (configuration, strength and colour) must be reported within one month of installation.

Maintenance Tips for Longevity:

1. Retract the blinds completely during very strong winds.
2. Ensure the blind fabric is completely dry before retracting.
3. Avoid using abrasive cleaning agents or oil-based lubricants like WD40 Multi-Use.
4. Follow the guidance provided in the Zipex Owner’s Manual, which you will receive after installation.